Return & Refunds Policy

Thank you for choosing Container Sales Online. We strive to provide high-quality products and excellent customer service. This Return & Refunds Policy outlines the guidelines and procedures for returning products and requesting refunds. By making a purchase on our website (www.containersalesonline.com) or through other channels, you agree to adhere to the guidelines set forth in this policy.

1. Returns Eligibility:

a. Unused and Unmodified Products: To be eligible for a return, the product must be unused, undamaged, and in its original condition, including all original packaging and accessories.

b. Return Period: You must initiate a return request within 3 calendar days of receiving the product.

2. Return Process:

a. Contact Customer Support: To initiate a return, please contact our Customer Support team at support@containermiles.com. Please provide your order number, the reason for the return, and any relevant information about the product’s condition.

b. Return Authorization: Our Customer Support team will review your request and provide you with a return authorization number (RMA) if the return is eligible.

c. Return Shipping: You are responsible for arranging and covering the shipping costs for the return. Please ensure that the product is adequately packaged to prevent damage during transit.

3. Refunds:

a. Refund Eligibility: Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. Refunds are subject to the eligibility criteria mentioned in section 1.

b. Refund Processing: If your refund is approved, we will process the refund to the original payment method used for the purchase. Please note that the processing time for refunds may vary depending on your payment provider.

c. Non-Refundable Items: Some items are non-refundable, including but not limited to custom-made products, special orders, and items specified as non-returnable at the time of purchase.

4. Damaged or Defective Products:

a. Inspection: If the product you receive is damaged or defective, please contact our Customer Support team within [X] calendar days of receiving the product. We may request photos or additional information to assess the issue.

b. Replacement or Refund: Depending on the situation, we will either provide a replacement product at no additional cost or issue a refund for the damaged or defective item, including shipping costs.

5. Cancellations:

a. Order Cancellation: If you wish to cancel your order before it is shipped, please contact our Customer Support team as soon as possible. If the order has not been processed for shipping, we will cancel the order and issue a full refund.

b. Shipped Orders: If your order has already been shipped at the time of cancellation, our standard return policy will apply.

6. Return Shipping Address:

Please contact our Customer Support team to obtain the appropriate return shipping address based on your location.

7. Return & Refunds Policy Updates:

We may update this Return & Refunds Policy from time to time to reflect changes in our return and refund practices or for other operational, legal, or regulatory reasons. The revised policy will be posted on our website, and the “Effective Date” at the top will indicate the latest version.

8. Contact Us:

If you have any questions or concerns regarding our Return & Refunds Policy, please contact our Customer Support team at:

Email: sales@containermiles.com
Phone: +61483913126

By making a purchase with Container Sales Online, you acknowledge that you have read and understood this Return & Refunds Policy and agree to its terms.